About a month ago, my friend’s mom’s computer was hacked and the hacker accessed all her and her aunt’s (who lives in Taiwan) financials. The hacker created pop ups and forms with fields for each to enter that were disguised as coming from Charles Schwab, where her mom’s sister’s bank is (her mom is holding the account on behalf of her sister).
Since then, the hacker has proceeded to take over her mom’s computer, changing fonts, blacking out the screen, causing anything she wants to print to turn to Test prints, recording her mom’s landline and cell phone conversations, interfering with those conversations any time they try to communicate something important. When her mom warned her friend on the landline that it was tapped/compromised and to call her cell phone at xyz number, her cell phone rang and the hacker played back a recording of her mom’s voice telling her friend to call her cell phone. A computerized voice calls out her name in the middle of the day (not sure if it’s coming from landline or her dad’s computer or the TV – all connected via the same internet router).
The hacker has sent her mom text messages threatening to give her friends and family viruses. She took this as a physical threat because he said “I’m yelling at you.”
As of yesterday, they disconnected everything and her dad signed up for a new cell phone and # but he received 5 text messages showing a yahoo verification trying to verify an account, but her dad doesn’t have a yahoo account. She recommended they get a burner/throw-away phone to change their accounts, check their credit, etc.
They called the police who took a report. What else do they need to do?
Edit – Thank you for all of your help, I really appreciate all the detailed responses. I’ve sent her the thread (which she asked me to post) and I’ll update you when they find out what’s going on and get it sorted out.
