I’ve been a huge fan of Google up until now; I bought 3 Pixel phones, converted my GF into using Pixel (from iPhone), I have the Pixelbook, and every room has a Google Home or Mini. I even paid to be a Stadia Founder. My GF and I bought a house together and decided to furnish it together as well. She bought over $4,000 worth of furniture, and I sent her something like $2280.58 via Google Pay. She wasn’t able to claim the money. We spent hours talking to customer support and each time they swore they would fix it “in 24 hours.” Finally, we decided to try and send the money back to me, and now I’m not able to re-claim the money I sent to her! We both get a message saying that fraudulent activity has been detected, but each time we call customer support, they swear it’ll get resolved (“in 24 hours”).
I’ve lost count of how many times I’ve called customer support only to repeat the same thing over again and have them swear it’ll get fixed. This nightmare started September 28 and it’s now October 11. I’m wondering if going to a lawyer might be the only way to get it back by getting their attention, but I know they can afford a team of the best lawyers and I’m lucky if I can even get someone that knows corporate law.
Has anyone had similar problems? Did anyone figure out how to fix something like this?
