Over a 3 day span my wife’s account was so hacked we ended up having to delete the whole account. It started out with gmail. All her emails were deleted. 15 years worth of emails every single one of them. Even after they were all deleted anytime a new one came in it too would be moved or deleted. Then all of the YouTube videos she had uploaded were deleted as well as all her subscriptions. Also all the google drive was deleted.
We changed the password multiple times and also had a 2fa on of phone sign in and then we even tried the Authenticator app. Even changing the password didn’t help they always were able to remain having access.
On the last hours before deleting the entire google account they were using the YouTube and changing its pic and cover pic to photos from my google photos. They even wrote the work “HACK” over and over again in the about section. They also added a playlist to the channel of how to become a hacker.
Google support is/was non existent. What can be done in times like this to actually get support to help stop this?
